MANAMA, Bahrain and BANGALORE, India, March 27, 2014 /PRNewswire - MySolutionInfo/ -- Zain Bahrain, the most innovative telecommunications operator in Bahrain and Infosys, a global leader in consulting, technology and outsourcing have co-created Zain Self-Care, an application that is radically transforming user experience for Zain's subscribers, through self-service. Zain Self-Care is an innovative mobile application for smart phones and tablets that is built using Infosys AssistEdge , a product that transforms customer experience across channels. The application functions on all operating systems including iOS, Android, Windows and Blackberry.

Launched in February 2013,Zain Self-Care is a first-of-its-kind mobile telecom application from an operator in Bahrain. It currently enjoys wide-spread adoption across the company's customer base and offers Zain's subscribers unparalleled convenience in managing their telecom service needs.

Upendra Kohli, Vice President, Regional Head-South East Asia, Middle East & Africa, Infosys said, "The increased adoption of smartphones across the Middle East is driving demand for new digital experiences and services. The Zain Self-Care application, built using Infosys AssistEdge,is helping Zain expand its range of offerings and improve user experience. We will continue to bring our deep understanding of the global telecommunications industry and technology to enable Zain to meet the changing needs of its subscribers."

The intuitive interface of Zain Self-Care allows customers to access their account information, subscribe to new services and make use of a range of value-added and self-help services.

Mohammed Zainalabedin, General Manager, Zain Bahrain commented, "We are committed to
leveraging technology to deliver the best experience to our customers and provide superior
service. We chose Infosys as our partner since they have demonstrated a thorough
understanding of the evolving needs of our customers. We value their ability to provide a
solution which addresses our needs around scalability and speed, with an eye on the
future."

For more information on Zain Group mobile operations across the region, please email:
info@zain.com or visit:

http://www.zain.com
http://www.facebook.com/zain
http://www.twitter/zain
http://www.youtube.com/zain

For more information on Zain Bahrain, please visit http://www.bh.zain.com or email
customercare@bh.zain.com


About Infosys
www.infosys.com


CONTACT: For further information, please contact: EMEA: Paul de Lara, Infosys, UK, +44 2075162748, Paul_deLara@infosys.com. Asia Pacific: Sadaf Khan, Infosys, India, +91 80 4156 4971, Sadaf_Khan03@infosys.com. The Americas: Tara Kozak-Lindsay, GolinHarris, +1-212-373-6020, TKozakLindsay@golinharris.com.